Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Dunharrow platform, including our website at dunharrow.com.au and all associated services (collectively, the “Service”). Dunharrow is operated as an Australian business based in Perth, Western Australia.

By creating an account or purchasing a service, you agree to these Terms. If you do not agree, do not use the Service.

1. Service Description

Dunharrow provides game server hosting on dedicated infrastructure located in Perth, Western Australia. You can purchase a managed game server subscription, configure and manage your server via the Dunharrow dashboard and the Pelican game panel, and cancel at any time.

2. Account Registration

You must sign in with a Google account to use the Service. You are responsible for maintaining the security of your Google account and for all activity that occurs under your Dunharrow account. You must be at least 18 years old, or have the consent of a parent or legal guardian, to create an account.

You agree to provide accurate information and to notify us promptly at contact@dunharrow.com.au if you believe your account has been compromised.

3. Payment Terms

All prices are displayed and charged in Australian Dollars (AUD) and are inclusive of GST where applicable. Subscriptions are billed on a monthly or annual recurring basis, starting from the date your server is provisioned. Payment is processed securely by Stripe — Dunharrow does not store your card details.

If a payment fails, your server will be suspended. You can update your payment method via the Manage Billing page in your dashboard. If payment is not resolved within a reasonable period, your server and associated data may be permanently deleted.

4. Cancellation and Refunds

You may cancel your subscription at any time from the My Servers page in your dashboard. Cancellation takes effect immediately and your server will be deprovisioned. No refunds are issued for unused time remaining in a billing period.

We make this no-refund policy clear before you complete any purchase. Where Australian Consumer Law (ACL) provides consumer guarantees that cannot be excluded — for example, guarantees that services are rendered with due care and skill — those guarantees continue to apply to the extent required by law. Nothing in these Terms limits or excludes any right you have under the ACL that cannot be waived by contract.

5. Service Availability

Dunharrow aims to keep your game server running 24/7. However, we do not guarantee any specific uptime percentage or service-level agreement (SLA). Scheduled maintenance, infrastructure events, or third-party provider outages may cause temporary unavailability. We will make reasonable efforts to minimise disruption and notify affected customers.

6. Data on Cancellation

When your server subscription is cancelled — whether by you, through payment failure, or by us for a breach of these Terms — your server data (world files, configuration, backups) will be permanently deleted within 30 days. We strongly recommend downloading any data you wish to keep before cancelling.

7. Acceptable Use

The Service is provided for legitimate game server hosting only. You may not use your server to:

• Run distributed denial-of-service (DDoS) attacks, botnet traffic, port scanners, or any tool designed to disrupt or probe other systems without authorisation
• Host, store, or distribute illegal content, including content that infringes copyright, or content prohibited under Australian law
• Mine cryptocurrency or run workloads unrelated to game server operation
• Resell or sublease access to your server to third parties without our written consent
• Attempt to access, interfere with, or damage Dunharrow infrastructure, other customers' servers, or the Pelican panel beyond your own account

Violation of this policy may result in immediate suspension or termination of your account without refund.

8. Intellectual Property

The Dunharrow website, branding, and software are owned by Dunharrow and protected by Australian and international intellectual property law. You may not reproduce, distribute, or create derivative works without our written permission.

Game files, mods, and world data you upload remain your property (or are subject to the terms of the relevant game publisher or mod author). Dunharrow claims no ownership over your server content.

9. Limitation of Liability

To the extent permitted by law, Dunharrow's total liability for any claim arising from or related to the Service is limited to the amount you paid to Dunharrow in the 30 days preceding the event giving rise to the claim. Dunharrow is not liable for indirect, incidental, special, or consequential damages, including loss of profits or data.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

10. Changes to These Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of Western Australia, Australia. Disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

12. Contact

Questions about these Terms? Email us at contact@dunharrow.com.au.